Web based CRM

Really Simple Systems CRM (Customer Relationship Management)

With Really Simple Systems hosted CRM you and your team can manage all your customers, prospects, contacts, tasks, sales opportunities and marketing campaigns in one easy-to-use system.

You can access your data from wherever you can connect to the Internet – at the office, from home, in your hotel room, on the road, on your mobile/cellphone or PDA, in your favourite coffee shop.

Really Simple Account & Contact Management

  • Record every email, telephone call, support request and meeting as an Activity for that Account, so you and your colleagues can see every interaction with that organisation.
  • Easily search Accounts and Contacts.
  • Enter and update multiple Contacts with just a single mouse click.
  • Set up Tasks to remind you of outstanding actions against each Account, such as calling them back.
  • Create Custom Fields for your data.
  • Interfaces to the email client of your choice.
  • Clear screens with no confusing icons allows even occasional users to use the system without training.

Really Simple Opportunity Management

  • Create multpile Opportunities within each Account.
  • Track Opportunities through each stage of your sales cycle.
  • Forecast values by weighted, unweighted, deal count, monthly, quarterly, half-yearly or annually.
  • Report sales by source, product line, sales person, sales group.
  • Win/Loss reporting.

Really Simple Marketing

  • Create, run and monitor multi-stage marketing campaigns.
  • Track leads from initial inquiry through to final close.
  • Assign leads to sales people or teams and track results.
  • Performance and ROI reporting.
  • Send personalised emails in plain text or HTML.
  • Real-time capture and reporting of click-throughs and unsubscribes from mailings.
  • Capture data directly from forms on your web site.

Really Simple Service & Support

  • Full Case Management tracks the progress of each Case from open to close.
  • Uses a simple traffic light metaphor to show case status: green, amber, red.
  • Customers can be assigned SLA's (Service Level Agreement) and each SLA can have multiple priorities with different target response times.
  • SLA's can define case ranking.
  • Manager dashboard quickly shows number of open cases, and cases and staff that need attention.
  • Identify and reassign problem cases.
  • Report on closed cases to get useful statistics and insights.

For more information either contact us or visit Really Simple Systems.